FAQ | Info

Return & Exchange Policy
Our returns policy is in addition to your rights under the New Zealand Consumer Law. A credit to the value of the product will be given. No cash refunds.

Change of mind returns
We will accept returns for yarn provided that:

We have a no return policy on all patterns. 

Willoughbys Creative reserves the right to assess the condition and age of returned goods prior to offering an exchange.

We ship throughout New Zealand. Currently, do not ship orders outside New Zealand. For more information please email hello@willoughbys.nz

Order Total Postage & Handling Fee
Orders under $40   $5 postage & handling
Orders $40 - $80 $10 postage & handling
Orders over $80  FREE 


How do I book a workshop?
Please contact us at (03) 313 6062 or email hello@willoughbys.nz to find out more about our workshops and/or to book your spot. Don't forget to follow us on Facebook and Instagram to keep-up-to-date with upcoming events and workshops.