FAQ
FAQ – Yarn, Orders and Store Info
The Wool Shop NZ
We know FAQs aren't always the most exciting read, but we hope this makes shopping with us easier. Whether you're after yarn, patterns, knitting needles, or crochet supplies, here's everything you need to know about ordering online, visiting our Rangiora store, and getting help with your projects.
We're currently renovating this site as it was out of date, so please be patient with gaps and weird omissions!
Yarn Information – Fibre, Ply & Metreage
We aim to list as much detail as possible on each yarn's product page, including:
- Fibre content (wool, cotton, alpaca, acrylic, or blends)
- Ball weight (e.g. 50g, 100g)
- Length/metreage per ball
- Recommended needle/hook size
- Tension/gauge guide
If you're not sure how much yarn you'll need, just send us your pattern and we'll happily help work it out.
Can You Help Me With My Knitting or Crochet Project?
Absolutely! We know knitting and crochet don't always go to plan. Maybe you're stuck on a stitch, made a mistake, or just need a bit of advice.
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We've got some very experienced knitters and crocheters on our team — they're not always in-store every day, so if you give us a call first, we can recommend the best time to pop in. (Best is 9-3 Monday to Friday)
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If you've purchased your yarn from us and you're not local, we're happy to book a short free Zoom session (during shop hours) to help get you unstuck. (at same times as above)
We love helping makers feel confident, so don't hesitate to reach out.
Payment Options – Do You Offer Afterpay?
Yes, we do! You can use Afterpay both online and in-store at The Wool Shop.
That means you can take home the yarn, needles, or pattern you love today and pay it off in four instalments. It works the same way whether you're shopping with us in Rangiora or ordering online.
We also accept EFTPOS, credit cards, and gift vouchers.
Returns & Refunds – Yarn, Patterns & Supplies
We know sometimes a project changes direction — or the shade you thought was perfect just isn't quite right once you get it home.
General Information
- Returns are accepted within 14 days of purchase, with proof of purchase.
- Yarn and knitting supplies must be unused, odour-free, and in their original packaging.
- We're unable to accept returns if the shade or batch number is no longer stocked.
- Please email us first at hello@thewoolshop.co.nz before sending anything back. Items sent without contacting us may not be accepted.
Non-Returnable Items
- Knitting patterns and needles
- Sale items
- Gift cards
Damages & Issues
If something's faulty, damaged, or not what you ordered, please let us know straight away (ideally with photos). We'll make it right quickly.
Exchanges
The simplest way to exchange is to return your order, and once it's accepted, place a new one.
Refunds
We don't offer cash refunds. Instead:
You'll receive store credit (valid for 12 months), or
A Wool Shop gift voucher (also valid for 12 months)
Shipping & Delivery – Wool & Yarn Orders
When will my order arrive?
We aim to pack and send your order within 1–2 business days. Once it's on its way, you can usually expect:
- Rangiora, Christchurch & non-rural North Canterbury: 1–2 business days
- Rest of South Island: 2–3 business days
- North Island: 3–5 business days
- Rural delivery: 3–7 business days
We ship every day across New Zealand and Australia. If you're outside these countries, get in touch and we'll put together a shipping quote for you to review before you commit to anything.
Where does my order ship from?
All orders ship directly from our store in Rangiora, North Canterbury.
Orders before 3pm are shipped on the same day.
New Zealand Shipping Rates
| Order Total | Delivery Type | Postage & Handling Fee |
| Under $150 NZD | Standard | $8.50 flat rate |
| Under $150 NZD | Rural | $14.50 flat rate |
| $150 NZD and over | Standard or Rural | FREE |
Australia Shipping Rates
| Order Total | Delivery Type | Postage & Handling Fee |
| Under $180 AUD | Standard | $18.00 AUD flat rate |
| $180 AUD and over | Standard | FREE |
How do I track my yarn order?
You should receive a tracking link by email when your order ships. Can't find it? Check your spam folder, or email us at hello@thewoolshop.co.nz
My order hasn't arrived yet — what should I do?
Before contacting us, it's worth checking:
- Your shipping confirmation email (is the delivery address correct?)
- The tracking link for updates
- With your neighbours (sometimes couriers leave parcels with them)
Still no luck? Please email us with your order number and we'll chase it up.
What if I received the wrong or damaged product?
Oh no — we're so sorry if this happens. Please email us within 7 days (with photos please) and your order number, and we'll sort it quickly with a replacement or credit.
Our Yarn Community
Workshops – Knitting & Crochet Classes
We love the idea of bringing makers together to learn new skills and share the joy of knitting and crochet. At the moment, we don't have any workshops or classes scheduled — but this may change in the future should we find the right venue. Watch this space!
In the meantime, if you need help with a project, see our section above about one-on-one support — we're always happy to help.
Gift Vouchers – The Perfect Yarn Gift
Yes, we offer gift vouchers! They make perfect presents for crafty friends and family.
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Available in-store and online
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Valid for 12 months
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Redeemable on anything we sell — yarn, needles, patterns, workshops
👉 Buy a Wool Shop gift voucher online
Click & Collect
If you'd rather pick up your order in person, you can select Click & Collect at checkout. We'll let you know when it's ready to collect from our Rangiora shop.
Where can I buy knitting yarn online in New Zealand?
Right here! We stock a wide range of yarns, from affordable basics to luxury fibres. 👉 Browse our yarn range here
Do you offer free shipping on yarn?
Yes! Free shipping is available on all orders — no matter where you are in New Zealand (including rural addresses) when you spend $150 NZD or more, and anywhere in Australia when you spend $180 AUD ($200 NZD) or more.